Utility Service Partners Blog

A Message from Tom Rusin, CEO

At USP, a HomeServe Company, our focus on delivering an exceptional customer experience can only be realized with a passionate and engaged workforce.

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Homeowners are at Risk for Frozen Pipes

Most homeowners are aware of the seriousness of their plumbing pipes freezing and why that situation can cause serious damage.

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Day Without Water

Turning on a spigot is something we do several times a day – whether to brush our teeth, wash dishes or cook. It’s not only routine, it’s something we don’t think about.

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Getting the Lead Out: Utilities and Homeowners Must Both Have Skin in the Game to Protect Public Safety

June is National Safety Month, a time when we should consider how to promote safety in our homes and workplaces.  There have been many articles and stories in the news covering the lead issue, here we[…]

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Follansbee, WV – And Many Other Cities in the U.S.

The story of Follansbee begins in 1699 with French explorers who claimed the Ohio River valley and developed trade with many native tribes, including the Mingo Indians who occupied a small village known as[…]

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CEO's Corner

If you have ever received a piece of mail, or an email, describing the National League of Cities (NLC) Service Line Warranty Program, you have likely read about the exceptionally high customer satisfaction[…]

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Looking Back at 2016

2016 saw tremendous and exciting activity for the NLC Service Line Warranty Program! We welcomed 71 new city partners in the U.S., bringing our total to over 400 across North America. We now serve nearly 11[…]

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Failing the Grade

The recent release of the 2017 American Society of Civil Engineers (ASCE) Infrastructure Report Card showed no improvement in the overall grade for the nation’s infrastructure, holding steady at D+[…]

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National League of Cities Service Line Program: Helping Municipal Infrastructure

The National League of Cities (NLC) Service Line Warranty Program helps residents of partner municipalities repair or replace thousands of water and sewer laterals every year. The Program has helped more[…]

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