Utility Service Partners Blog

HomeServe Cares Comes to the Rescue of a New Homeowner

Katy C. of Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000.

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What Will it Take to Rebuild Modern Water Infrastructure in the US?

Originally published on the National League of Cities (NLC) CitiesSpeak blog. Infrastructure proponents were disappointed by the lack of details addressing the country’s aging infrastructure in President[…]

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A Message from John Kitzie, CEO

In this issue we continue our series on the Six Pillar Solution to the Water Infrastructure Crisis with Pillar #2, Data. We explore water utilities’ emerging use of data that is collected for traditional[…]

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AMERICA’S WATER INFRASTRUCTURE CRISIS: THE SIX PILLAR SOLUTION - Data

In a previous newsletter we introduced the idea of Six Pillars that must be addressed to reverse the dire state of America’s water infrastructure. The solution lies in leadership and a plan that addresses[…]

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Contest to Highlight How Cities Honor their Veterans

In conjunction with the announcement of our new Veteran’s Hiring Initiative at last November’s NLC City Summit in Los Angeles, Utility Service Partners, a HomeServe company, invited cities to submit photos[…]

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Tight Budgets and Aging Infrastructure Require Creative Funding

It is no surprise to local leaders that federal and state spending on infrastructure has been dropping for years. However, cities are still faced with the issue of funding maintenance and rehabilitation –[…]

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Building a Stronger America With the EPA and You

President Trump is inviting local and state governments to “Build a Stronger America” through investment in infrastructure. The president’s plan is to spur $1.5 trillion in investment by distributing $200[…]

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Rebuilding Our Infrastructure is an Urgent Need Both Publicly and Privately

That our national infrastructure is in dire shape is no surprise to anyone – nearly ten years ago, the New York Times wrote an article warning of the then 240,000 estimated water main breaks occurring each[…]

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Easy Tips for Keeping Pipes From Freezing

After a mild start to winter, much of the country has been hit with the one-two punch of Winter Storms Harper and Indra and a combination of dropping temperatures and wind chill that resulted in single[…]

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Invest in Customer Service and Customers Will Invest in Their Utility

It’s time to embrace the future of water infrastructure – and the foundation of that future is customer service.

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