It is no surprise to local leaders that federal and state spending on infrastructure has been dropping for years. However, cities are still faced with the issue of funding maintenance and rehabilitation –[…]
That our national infrastructure is in dire shape is no surprise to anyone – nearly ten years ago, the New York Times wrote an article warning of the then 240,000 estimated water main breaks occurring each[…]
It’s time to embrace the future of water infrastructure – and the foundation of that future is customer service.
One of my most enjoyable roles outside of my work as an author, speaker and advisor to the NLC Service Line Warranty Program is serving as an Ambassador, and now Ambassador Emeritus, for the Chief of the[…]
A growing trend in local government is an increasing reliance on Public-Private Partnerships to fill critical needs in our cities and towns. Citizens are demanding new or expanded services and are not[…]
In my work as an Advisor with the National League of Cities Service Line Warranty Program, one of the most rewarding parts of the job is meeting with senior citizens and hearing their stories about how the[…]
During my 27-year tenure as an elected Mayor and Councilmember, one of the best decisions I made was to support our city partnering with the National League of Cities Service Line Warranty Program. As an[…]