In this issue we continue our series on the Six Pillar Solution to the Water Infrastructure Crisis with Pillar #2, Data. We explore water utilities’ emerging use of data that is collected for traditional[…]
In a previous newsletter we introduced the idea of Six Pillars that must be addressed to reverse the dire state of America’s water infrastructure. The solution lies in leadership and a plan that addresses[…]
In conjunction with the announcement of our new Veteran’s Hiring Initiative at last November’s NLC City Summit in Los Angeles, Utility Service Partners, a HomeServe company, invited cities to submit photos[…]
It is no surprise to local leaders that federal and state spending on infrastructure has been dropping for years. However, cities are still faced with the issue of funding maintenance and rehabilitation –[…]
That our national infrastructure is in dire shape is no surprise to anyone – nearly ten years ago, the New York Times wrote an article warning of the then 240,000 estimated water main breaks occurring each[…]
It’s time to embrace the future of water infrastructure – and the foundation of that future is customer service.
One of my most enjoyable roles outside of my work as an author, speaker and advisor to the NLC Service Line Warranty Program is serving as an Ambassador, and now Ambassador Emeritus, for the Chief of the[…]