After a mild start to winter, much of the country has been hit with the one-two punch of Winter Storms Harper and Indra and a combination of dropping temperatures and wind chill that resulted in single[…]
It’s time to embrace the future of water infrastructure – and the foundation of that future is customer service.
One of my most enjoyable roles outside of my work as an author, speaker and advisor to the NLC Service Line Warranty Program is serving as an Ambassador, and now Ambassador Emeritus, for the Chief of the[…]
A growing trend in local government is an increasing reliance on Public-Private Partnerships to fill critical needs in our cities and towns. Citizens are demanding new or expanded services and are not[…]
In my work as an Advisor with the National League of Cities Service Line Warranty Program, one of the most rewarding parts of the job is meeting with senior citizens and hearing their stories about how the[…]
During my 27-year tenure as an elected Mayor and Councilmember, one of the best decisions I made was to support our city partnering with the National League of Cities Service Line Warranty Program. As an[…]
As we begin 2019 and think about the changes we want in our own lives, we also should be thinking about the changes in our communities. A city is more than infrastructure and buildings, codes and taxes. A[…]
Utility Service Partners, a HomeServe company, in cooperation with the National League of Cities, the nation’s oldest and largest organization representing America’s municipalities, is offering the NLC[…]