In this issue we continue our series on the Six Pillar Solution to the Water Infrastructure Crisis with Pillar #2, Data. We explore water utilities’ emerging use of data that is collected for traditional tasks, such as quality testing and monitoring, to improve operational efficiency, infrastructure lifespan and customer service.
Another topic we explore is the growing shortage of workers in the skilled trades. Contractors are crucial to the service we provide and, to this end, HomeServe is partnering with veterans organizations to help bring former servicemen and women into the skilled trades field and match them up with contractors in our network. We are excited about this initiative that will be beneficial to our organization, our customers and to the exceptional men and women who have served our country.I hope you find this edition of our newsletter informative and interesting. On behalf of HomeServe and the NLC Service Line Warranty Program, I wish you a healthy, happy and prosperous 2019!